This is an early days telephone chat to establish maximum loans & monthly payments to help achieve your goals. If possible please have 3 months income figures & any commitments for loans or card balances to hand.

This appointment looks in depth at your personal circumstances. It gives your advisor all the information they need to recommend the best products for you.

This is a 30 minute appointment with case manager Stephen to gather and check we have all the information required for your mortgage application.

Following your successful mortgage offer, we now need to discuss the next steps in the process.

To discuss your options with regards to any of the following. Life insurance. Critical illness cover. Income protection. Buildings insurance, Contents insurance.

To discuss your options, if your fixed rate is coming to an end, or you are considering additional borrowing.

A short phone call to make sure that your current mortgage is up to date, still suitable for your needs, and answer any queries you might have.

To complete a health questionnaire for your insurance application.